THE WELL® Spa Information
FREQUENTLY ASKED QUESTIONS
There are so many spa services, how do I know which one is best for me?
It is important to ask yourself a few questions while you explore the Spa menu. Do you prefer heat or cold? Are you looking for a service that is going to remove dry skin or put moisture into the skin? Is this your first Spa experience? Are you looking for something new and innovative; or traditional to most spa menus? If you are still unsure, please ask our Spa Consultants. They are knowledgeable about all of our services and happy to help you to identify the best treatment for you.
What do I wear for my service?
Robe and slippers are provided to wear. It is customary during most services such as massage, body treatments and baths to be nude. Acqua requires a bathing suit. During the Pitura Painting Party, a suit can be worn or disposable suits are available. Your Spa Technician adheres to strict draping guidelines; however, please wear what is comfortable for you.
What should I bring to the Spa? What should I leave at home?
All amenities for hair and body care are provided; from soaps and styling products to hair dryers and brushes. Please bring a bathing suit for the various water features available. Please leave jewelry, cell phones, pagers, and cigarettes behind. Smoking is prohibited; we promote an environment of quiet relaxation; and we are not responsible for valuables. Bring a book or magazine to read and relax. Bring a friend to share the experience.
When should I arrive?
For your enhanced comfort and relaxation, we suggest arriving 30 minutes prior to your treatment. This will allow you time to check in, store any belongings, change clothes and just relax. You may also choose to allow time to experience the steam room, shower or pool before or after your Spa treatment.
What if I am late for my appointment?
Arriving late will limit the time of your service, thus lessening its effectiveness and your enjoyment. Your treatment will end at the scheduled time to accommodate the next guest's scheduled appointment. No discounts are made for partially missed appointments.
What if I have special health considerations?
In order to ensure your safety, please notify our Spa Consultants if you have any medical/health issues or if you are pregnant. Certain services are not suitable for some conditions. Please let us know when you are booking your treatment or as soon as possible when you arrive at the Spa.
I am staying at the resort. Are Spa treatments offered in-room?
Arrangements can be made for in-room treatments. Please contact the Spa to inquire about availability and costs.
Are there any services that require advance preparation?
Most services on the menu only require that you come relaxed, yet there are a few that require some preparation:
Waxing: Please ensure hair is at least ¼ of an inch in order for the wax to adhere and remove the hair.
Exfoliating Services: To remove dry skin from the face or the body, it is advised to limit sun exposure ahead of time and to ensure proper protection afterwards. Please refrain from shaving on the day of your exfoliating service.
Facials: It is advised that men shave prior to a facial in a careful, unhurried manner to avoid creating sensitivity.
Contact lenses: Please remove contact lenses prior to any facial.
What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa eight (8) hours before your scheduled appointment to avoid a 50% service fee. Cancellations of Spa packages require 24-hours notice. Group cancellations fall under contractual requirements.
What about payment and gratuities for Spa services?
We accept all major credit cards and traveler's checks or you may charge your spa service to your resort bill. At the time of booking, a credit card number is required to secure your reservation, yet payment will not be processed until check in. For your convenience, an 20% gratuity will be added to your spa charge. A choice of leaving any additional gratuity above the 20% is at your discretion.
What if I get hungry?
The Grove Artisan Kitchen offers “THE WELL® Planned Menu” for guests at THE WELL®. It includes health-conscious entrees, snacks and beverages that are delivered to you at the Spa.
Spa guests must be at least 18 years old for use of the Spa facility and a private Spa experience. The Spa has a "Well Pampered Teen" menu of limited services and limited Spa access for ages 12-17. Please inquire with a Spa representative for details.
WHAT TO BRING AND WHAT TO LEAVE BEHIND
Robe and slippers are provided along with all amenities for hair and body care. Please bring a bathing suit for the various water features available.
WHEN TO ARRIVE
We suggest that for most services you arrive 30 minutes prior to your treatment. Arriving late will limit the time of your service. Your treatment will end at the scheduled time to accommodate the next guest's appointment.
If you must reschedule or cancel your appointment, please notify us at least eight business hours before your scheduled appointment to avoid a 50% service fee. Cancellation of packages requires 24-hour notice. Cancellations will not be taken by voicemail.
PAYMENT AND GRATUITIES
For your convenience a 20% service charge will be added to your Spa bill. A choice of leaving any additional gratuity above the 20% is at your discretion.
If you are not scheduled for a treatment, but would like to enjoy the spa amenities, we invite you to do so for $30.00 per day.
All prices, service charges and taxes are subject to change.
To realign guest's intentions to return to a pure and simple refocus on health and happiness.
- Create a serene Tuscan way of life through environment that embraces every sense of sight, sound, smell, taste and touch to intensify all experiences of relaxation.
- Genuine intentions towards making each guest satisfied above and beyond their wishes.
- A suggestion towards achieving a level of higher well-being upon departure for every guest.
- Active present moment mindset when interacting with each and every guest with a fanatical attention to consistency and detail.